Your Privacy Is Our Responsibility
Every piece of information you provide on the dhk88 platform is stored with the highest level of security. Through SSL encryption and strict data protection practices, we ensure complete confidentiality of your personal information.
Privacy Policy Introduction
dhk88 is a trusted online casino and betting platform in Bangladesh. We place the highest priority on the privacy of our users. This privacy policy describes how dhk88 collects your personal information, how it is used, with whom it is shared, and how it is kept secure.
This policy applies to the dhk88 website, mobile platform, and all related services. By using our services, you are considered to have given your consent to the terms of this privacy policy. We recommend that you read this policy carefully in full before using our services.
What Information We Collect
1. Information You Provide Directly
When you create an account on dhk88 or contact us, you directly provide the following information:
- Full name and date of birth
- Email address and mobile number
- Address and nationality
- Identity verification documents (national ID card or passport)
- Payment-related information (bKash, Nagad, Rocket, or bank account)
2. Automatically Collected Information
When you use our platform, the following information may be collected automatically:
- IP address and device information
- Browser type and version
- Cookies and log data
- Time spent on the site and list of pages visited
- Gaming history and transaction records
3. Payment Information
dhk88 collects the necessary payment information when processing financial transactions. In Bangladesh, we support only the following payment methods:
- bKash mobile banking
- Nagad mobile banking
- Rocket mobile banking
- Bank transfer (major banks including Dutch-Bangla Bank, BRAC Bank, Islami Bank)
All payment information is stored in encrypted form.
4. Information from Communications
When you contact our customer service team — via live chat or email — the content of that conversation and your identity-related information are stored. This helps us improve our service quality and provide you with better support in the future.
How We Use Your Information
dhk88 uses collected information only for lawful and specific purposes. We never use your information for unnecessary or unauthorized purposes.
Main Purposes of Use
- Account management: Your provided information is used to create, verify, and keep your account secure.
- Identity verification (KYC): Verifying identity to prevent money laundering and ensure responsible gaming is an important obligation of dhk88.
- Processing financial transactions: Payment information is used for deposits, withdrawals, and bonus payments.
- Providing customer service: To respond to your complaints, questions, and support requests.
- Fraud prevention: To detect suspicious activity and ensure the security of the platform.
- Legal compliance: Retaining information necessary to comply with applicable laws and regulations.
- Platform improvement: To improve user experience, service quality, and site functionality.
- Communications: To inform you of important updates, security alerts, and relevant information.
Sharing Information with Third Parties
dhk88 never sells your personal information to third parties for commercial purposes. However, information may be shared on a limited basis in the following specific circumstances:
Circumstances Where Information May Be Shared
- Payment processors: Necessary financial information is shared with payment service providers such as bKash, Nagad, Rocket, or banks to complete transactions.
- Identity verification services: Necessary documents may be shared with trusted verification service providers to complete the KYC process.
- Technology partners: Information may be shared on a contractual basis with trusted technology partners to manage site infrastructure, store data, and ensure security.
- Legal obligations: Information may be shared with relevant authorities in the case of court orders, lawful requests from law enforcement agencies, or legal obligations.
- Fraud prevention: Necessary information may be exchanged with anti-fraud organizations to protect the security of the platform.
In all of the above cases, only the minimum information required for the specific purpose is provided to third parties. They are contractually bound to comply with our privacy standards.
Cookies and Tracking Technologies
The dhk88 website uses cookies and similar technologies to improve your browsing experience and ensure platform functionality.
Types of Cookies
- Essential cookies: These cookies are necessary for the core functionality of the website — such as maintaining login sessions, ensuring security, and operating basic features. They cannot be disabled.
- Performance cookies: These cookies help us understand which pages are visited most and where the platform needs improvement.
- Preference cookies: To remember your language selection, display preferences, and other personalized settings.
Non-essential cookies can be disabled through your browser settings. However, this may limit some features of the website.
Data Security Measures
SSL Encryption
All data transmission on dhk88 is protected through SSL/TLS encryption. This ensures that no one can intercept or read the information passing between your browser and our servers.
Secure Data Storage
Your personal information is stored on secured servers. Passwords are never kept in plain text — advanced hashing technology is always used.
Regular Security Reviews
Our security team regularly reviews systems, identifies potential vulnerabilities, and applies necessary updates to keep the platform secure.
Access Controls
Only employees who need your information for their work are granted access to it. Strict role-based access controls are maintained.
Data Breach Response
In the event of a data breach, we will promptly notify affected users and take swift action to limit the damage.
Your Data Rights
Every user registered on dhk88 holds the following rights over their personal information:
a. Right to Access Information
You can request at any time to know what information we hold about you. We will provide you with a copy of that information within a reasonable time.
b. Right to Correct Information
If any information in your profile is incorrect or incomplete, you can request a correction. We will action that correction promptly.
c. Right to Delete Information
In certain circumstances, you can request to close your account and have your personal information deleted. However, some information may need to be retained for a specified period due to legal obligations.
d. Right to Object to Data Processing
You can object to the processing of your information for specific purposes, particularly in the case of marketing communications. To make such a request, contact us directly.
e. Right to Data Portability
In some cases, you may request to receive your information in a structured and readable format.
Data Retention Period
dhk88 retains your information only for as long as necessary. Retention periods differ by type of information:
- Account information: Retained while the account is active and, after account closure, for a defined period as required by legal obligations.
- Transaction records: Retention of financial transaction records for a specified period is mandatory under applicable law.
- Communication history: Records of conversations with customer service are retained for a limited period for the purpose of improving service quality.
- Log data: Technical and security logs are automatically deleted after a defined period.
Once the purpose of retention has been fulfilled or the legal retention period has ended, information is securely deleted or made non-identifiable.
Protection of Minors
dhk88's services are for persons aged 21 and above only. We never knowingly collect information from minors or allow them to operate accounts.
We conduct an age verification process at the time of registration. If an account holder is confirmed to be a minor, that account will be closed immediately and all associated information will be deleted.
If parents notice that their minor child is using this platform, please contact our support team immediately.
Policy Changes and Updates
dhk88 may update this privacy policy from time to time. Amendments may be made to this policy based on changes in technology, the introduction of new services, legal changes, or business needs.
For significant changes, we will:
- Publish a notice on the website.
- May send a notification to your registered email.
- State the date of the most recent update at the top of this page.
If you continue to use the platform after changes have been made, you will be considered to have given your consent to the new policy. We therefore recommend visiting this page regularly.
Questions about Privacy?
If you have any questions or concerns about your personal information, the dhk88 support team is always ready to help. We provide 24/7 service in Bengali and English.